Salon Experience Lead: Groomer & Trainer

PetSmart; Vancouver (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and developing a high-performing team while upholding PetSmart’s values and mission.

The role focuses on training bathers and new stylists, guiding the grooming program from onboarding through certification, and driving salon sales and customer care. This is a hands-on leadership position within a retail salon environment.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability; able to work evenings, weekends, and holidays as needed.
• Proficiency with tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates associate experience and supports development (training, onboarding, mentoring).
• Develops new and existing associates through bather/stylist certification.
• Identifies candidates for academy training to become stylists.
• Delegates and validates daily salon tasks.
• Addresses and administers associate concerns and grievances.
• Recognizes associates driving engagement and performance.

Skills

Grooming experience

Leadership

Communication

Computer skills

Education

Grooming certification

Tools

Salon booking software

POS systems

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and developing a high-performing team while upholding PetSmart’s values and mission.

The role focuses on training bathers and new stylists, guiding the grooming program from onboarding through certification, and driving salon sales and customer care. This is a hands-on leadership position within a retail salon environment.