Salon Experience Lead: Groomer & Trainer

PetSmart; North Attleborough (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) oversees exceptional service for pet parents and leads a high-performing salon team. The role develops bathers and stylists, guiding them through the grooming development program to ensure top-quality care.

The position emphasizes training, grooming excellence, and compassionate pet care, with opportunities to grow within PetSmart’s salon network. Excellent communication and organizational skills are essential.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability; flexibility to work evenings, weekends, and holidays as needed.
• Proficiency with tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety.

Responsibilities

• Facilitates associate development through training, onboarding, mentoring, and coaching.
• Develops new and existing associates through bathing and stylist certification.
• Identifies candidates to attend academy training to become stylists.
• Delegates and validates completion of daily salon tasks.
• Addresses associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.
• Greet pet parents, answer questions, and recommend wellness solutions.
• Drive salon sales and participate in marketing promotions.
• Maintain salon standards, cleanliness, sanitation, and pet safety.
• Operate salon tools and booking system to schedule appointments.

Skills

Grooming experience

Proficiency with grooming tools

Computer applications proficiency

Strong communication

Flexibility with schedule

Tools

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) oversees exceptional service for pet parents and leads a high-performing salon team. The role develops bathers and stylists, guiding them through the grooming development program to ensure top-quality care.

The position emphasizes training, grooming excellence, and compassionate pet care, with opportunities to grow within PetSmart’s salon network. Excellent communication and organizational skills are essential.