Salon Experience Lead: Groomer & Mentor

PetSmart; Fort Lauderdale (FL); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Paid Weekly

Descripción de la vacante

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Formación

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability; flexibility for evenings, weekends, holidays.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsabilidades

• Facilitates the associate experience and supports development, including training and coaching.
• Develops new and existing associates through bather/stylist certification.
• Identifies internal candidates for academy training to become stylists.
• Delegates and validates completion of daily salon tasks.
• Addresses and resolves associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.

Conocimientos

Grooming experience

Time management

Communication skills

Herramientas

Grooming tools

Computer skills

Descripción del empleo

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.