Salon Experience Lead: Groomer & Trainer

PetSmart; Easley (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is a leadership role focused on delivering high-quality grooming services and developing the salon team. The position emphasizes patient care for pets, staff training, and maintaining PetSmart’s standards and ethics, while driving customer satisfaction and salon performance.

The role involves managing coaching, certification processes, and collaboration with store leadership to ensure a positive pet parent experience and successful salon

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Develops new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity.

Skills

Grooming experience

Communication skills

Computer applications

Work under pressure

Attention to detail

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is a leadership role focused on delivering high-quality grooming services and developing the salon team. The position emphasizes patient care for pets, staff training, and maintaining PetSmart’s standards and ethics, while driving customer satisfaction and salon performance.

The role involves managing coaching, certification processes, and collaboration with store leadership to ensure a positive pet parent experience and successful salon