Salon Experience Lead: Groomer & Trainer

PetSmart; Brenham (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and developing a strong team, while upholding PetSmart's vision and standards. This role focuses on pet care, service excellence, and growing new stylists through a comprehensive development program.

The position emphasizes leading training, mentoring, and coaching to elevate salon performance, with a dedication to safety, client satisfaction, and store-wide collaboration in a

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development. This includes training, onboarding, mentoring, and coaching for growth, as well as providing feedback into associate performance reviews, disciplinary action and promotions.
• Responsible for developing new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Greets and supports pet parents, answers questions and recommends wellness solutions based on pets’ needs.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.

Skills

Grooming experience

Communication skills

Computer proficiency

Safety awareness

Organizational skills

Job description

PetSmart's Salon Experience Lead (Groomer & Salon Trainer) is responsible for delivering high-quality grooming services and developing a strong team, while upholding PetSmart's vision and standards. This role focuses on pet care, service excellence, and growing new stylists through a comprehensive development program.

The position emphasizes leading training, mentoring, and coaching to elevate salon performance, with a dedication to safety, client satisfaction, and store-wide collaboration in a