Salon Experience Lead: Groomer & Trainer

PetSmart; Round Rock (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Salon Experience Lead (Groomer & Salon Trainer) to deliver high‑quality grooming services and to support the development of bathers and stylists, focusing on pet safety and care.

The role involves leading training, coordinating scheduling, and driving salon performance while upholding PetSmart’s values and standards. You will mentor associates and ensure excellent pet parent experiences daily.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and performance feedback.
• Develops new and existing associates through the bather and stylist certification process.
• Identifies candidates to attend academy training to become stylists.
• Delegates and validates completion of daily salon tasks and addresses associate concerns.
• Maintains pet parent experience by assisting customers, answering questions, and promoting wellness solutions.
• Promotes salon sales to help achieve targets and maintain grooming standards and safety.

Skills

Grooming experience

Strong communication

Computer proficiency

Team training

Job description

PetSmart is seeking a Salon Experience Lead (Groomer & Salon Trainer) to deliver high‑quality grooming services and to support the development of bathers and stylists, focusing on pet safety and care.

The role involves leading training, coordinating scheduling, and driving salon performance while upholding PetSmart’s values and standards. You will mentor associates and ensure excellent pet parent experiences daily.