Salon Experience Lead: Groomer & Trainer

PetSmart, Inc.; Cleveland (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) drives exceptional pet-care services and leads the grooming team toward growth and development. The role develops bathers and stylists, delivering quality grooming while upholding PetSmart’s standards and policies.

This full-time position requires grooming expertise, strong communication, and a commitment to a safe, humane grooming environment across store operations.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Develops new and existing associates through bather and/or stylist certification.
• Identifies candidates to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.
• Greets and supports pet parents, answers questions and recommends wellness solutions.
• Engages with pet parents at checkout to drive rebooking and promotions.
• Maintains store standards and ensures policy compliance; performs grooming services as needed.
• Promotes salon sales to help achieve targets; maintains cleanliness and safety in the grooming area.

Skills

Communication skills

Computer proficiency

Work under pressure

Organizational skills

Safety awareness

Tools

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) drives exceptional pet-care services and leads the grooming team toward growth and development. The role develops bathers and stylists, delivering quality grooming while upholding PetSmart’s standards and policies.

This full-time position requires grooming expertise, strong communication, and a commitment to a safe, humane grooming environment across store operations.