Salon Experience Lead: Groom & Train Pets

PetSmart Store Support Group, Inc.; Bloomington (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding PetSmart’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Develops new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Greets and supports pet parents, answers questions and recommends wellness solutions.
• Promotes opportunities to grow salon sales to help achieve targets and productivity.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.

Skills

Grooming experience

Tools proficiency

Computer skills

Communication skills

Tools

Grooming tools

Equipment handling

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding PetSmart’s vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets.

The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.