Salon Experience Lead: Expert Groomer & Trainer

PetSmart Store Support Group, Inc.; Wake Forest (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Pet Groomer and Salon Trainer to deliver professional grooming services and lead a high-performing team in our salon. This role will mentor bathers and new stylists, guiding them through the grooming development program.

You will drive excellence in pet care, support scheduling and client engagement, and contribute to salon growth while upholding PetSmart’s standards and culture.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability; able to work evenings, weekends, and holidays as needed.
• Proficiency with tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development including training, onboarding, mentoring and coaching.
• Develops new and existing associates through bather and/or stylist certification.
• Identifies candidates for academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.
• Responsible for pet parent experience and outcomes of interactions over phone/in person/online.
• Greets and supports pet parents, answers questions and recommends wellness solutions.
• Engage with pet parents at checkout to drive connection and rebooking.

Skills

Grooming

People leadership

Tech proficiency

Communication

Under pressure

Organizational skills

Tools

Grooming tools

Job description

PetSmart is seeking a Pet Groomer and Salon Trainer to deliver professional grooming services and lead a high-performing team in our salon. This role will mentor bathers and new stylists, guiding them through the grooming development program.

You will drive excellence in pet care, support scheduling and client engagement, and contribute to salon growth while upholding PetSmart’s standards and culture.