Salon Director: Lead Team, Elevate Client Experience

Sun Tan City; New Bern (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible Scheduling

Competitive Wages based on experience

Job summary

Sun Tan City in New Bern, NC seeks a Salon Director to lead a team and deliver the Sun Tan City Experience. You will supervise staffing, hiring, training, and scheduling, ensuring client satisfaction and operational excellence.

You will supervise a fast-paced salon, coach employees, manage safety and cleanliness, and uphold company values. A background in management or sales, plus strong leadership and people skills, is essential.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.

Skills

Management experience

Sales experience

Computer literacy

Leadership

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Sun Tan City in New Bern, NC seeks a Salon Director to lead a team and deliver the Sun Tan City Experience. You will supervise staffing, hiring, training, and scheduling, ensuring client satisfaction and operational excellence.

You will supervise a fast-paced salon, coach employees, manage safety and cleanliness, and uphold company values. A background in management or sales, plus strong leadership and people skills, is essential.