Salon Director: Lead Team, Elevate Client Experience

Sun Tan City - Metallic Tan; Murfreesboro (TN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

PTO

Flexible Scheduling

401(k) with Match

Daily Pay

Employee Discounts

Professional Development

Casual Dress Code

Free Tanning

Free Spray Tanning

Wellness Spa Services

Wellness Reimbursement

Outside Retailer Discounts

Job summary

Sun Tan City is seeking a Salon Director to lead and manage daily salon operations, staff performance, and client experiences. You will hire, train, and schedule the team while ensuring a premium Sun Tan City experience and compliance with policies.

The role requires strong leadership, sales and client service skills, and the ability to drive performance in a fast-paced environment. A full-time schedule with varied shifts is expected.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)
• The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Skills

Management

Sales experience

Basic computer skills

Word

Excel

Outlook

Client service

Leadership

Team building

Prioritization & delegation

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Sun Tan City is seeking a Salon Director to lead and manage daily salon operations, staff performance, and client experiences. You will hire, train, and schedule the team while ensuring a premium Sun Tan City experience and compliance with policies.

The role requires strong leadership, sales and client service skills, and the ability to drive performance in a fast-paced environment. A full-time schedule with varied shifts is expected.