Salon Director: Lead Team & Elevate Client Experience

Sun Tan City; Chattanooga (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Paid time off

Training & development

Growth opportunities

Competitive wages based on experience

Flexible Scheduling

Job summary

Sun Tan City is seeking a Salon Director to lead a team and deliver the Sun Tan City Experience for clients. You will supervise staffing, training, evaluating, and scheduling, ensuring client satisfaction and safety, while maintaining salon cleanliness and compliance.

The role requires strong leadership, sales experience, and the ability to coach staff in a fast-paced environment. A college education is preferred but not required; flexible scheduling and growth opportunities are included.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)
• The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Skills

Leadership

Sales

Customer service

Coaching

Staff scheduling

MS Office

Education

College degree preferred

Tools

Word

Excel

Outlook

Job description

Sun Tan City is seeking a Salon Director to lead a team and deliver the Sun Tan City Experience for clients. You will supervise staffing, training, evaluating, and scheduling, ensuring client satisfaction and safety, while maintaining salon cleanliness and compliance.

The role requires strong leadership, sales experience, and the ability to coach staff in a fast-paced environment. A college education is preferred but not required; flexible scheduling and growth opportunities are included.