Salon Director: Lead Team & Elevate Client Experience

Sun Tan City; Waukesha (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Insurance options (Medical, etc

Life Insurance & Disability

Paid Time Off (PTO)

Flexible Scheduling

401(k) with Company Match

Daily Pay Options

Employee Discounts on Products and Se

Professional Development & Training

Casual Dress Code & Free Company App

Free Tanning

Free Spray Tanning

Free Wellness Spa Services

Employee Wellness Programs w/yearly $

Exclusive Discounts at Outside Retail

Job summary

Sun Tan City is seeking a Salon Director to lead a team, manage operations, and ensure exceptional client experiences at a busy salon. The role focuses on staffing, training, and delivering high-quality service while upholding company standards across shift schedules and performance metrics.

The position requires strong leadership, sales experience, and the ability to supervise, coach, and develop staff in a fast-paced environment.

Qualifications

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)
• The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Skills

Leadership

Sales

Customer Service

Staffing & Scheduling

Coaching & Mentoring

Problem Solving

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Sun Tan City is seeking a Salon Director to lead a team, manage operations, and ensure exceptional client experiences at a busy salon. The role focuses on staffing, training, and delivering high-quality service while upholding company standards across shift schedules and performance metrics.

The position requires strong leadership, sales experience, and the ability to supervise, coach, and develop staff in a fast-paced environment.