Salon Concierge & Guest Experience Specialist

Automatic Data Processing, Inc.; Scottsdale (AZ); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

JUUT Salon in Scottsdale, AZ is seeking a Guest Services Specialist to deliver an elevated guest experience, check in guests for services, and guide them through scheduling, add-ons, and retail opportunities.

You will handle cash with accuracy, maintain retail shelves, and protect guest data with privacy and discretion, while remaining professional across all channels and interactions.

Qualifications

• High School Diploma or equivalent.
• Some exposure to salon, cosmetics, hospitality, or retail business preferred.
• Customer service experience preferred but not required.
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.

Responsabilités

• Greet guests upon arrival with the appropriate welcome used for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-ons as available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, selling retail products, scheduling next appointment, and thanking them.
• Answer incoming guest calls and schedule appointments with proper artist or therapist, seeking to meet hair, skin, and body care needs.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up or invitations.
• Stock and clean retail shelves; maintain clean beverage station and waiting areas.

Connaissances

Customer service

Hospitality experience

Communication skills

Formation

High School Diploma or equivalent

Description du poste

JUUT Salon in Scottsdale, AZ is seeking a Guest Services Specialist to deliver an elevated guest experience, check in guests for services, and guide them through scheduling, add-ons, and retail opportunities.

You will handle cash with accuracy, maintain retail shelves, and protect guest data with privacy and discretion, while remaining professional across all channels and interactions.