Guest Services Specialist

Juut SalonSpa; Palo Alto (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

JUUT Holdings, Inc. is seeking a Guest Services Specialist in Palo Alto to provide an elevated guest experience. You will greet guests, manage check-ins, tours, beverage service, and welcome gifts while offering add-on services based on guest needs.

You will also handle calls, appointment scheduling through artists/therapists, data capture with privacy, and occasional outbound outreach. Prioritize professional communication and attention to detail in a salon environment.

Qualifications

• High School Diploma or equivalent.
• Some exposure to salon, cosmetics, hospitality, or retail business preferred.
• Customer service experience preferred but not required.
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.

Responsibilities

• Greet guests upon arrival with the appropriate welcome.
• Check in guests, give salon tour and welcome gift, and offer add-on services.
• Escort guests to waiting area and offer beverages.
• Perform confirmation calls to guests and suggest add-ons.
• Check out guests and process payments, retail upsell, and schedule next appointment.
• Answer incoming calls and schedule appointments with artists/therapists.
• Capture guest data accurately and maintain privacy.
• Learn salon staff, services, and specialties for scheduling.
• Reschedule appointments and block artist time as needed.
• Make outbound calls for follow-ups or invitations.
• Stock and tidy retail shelves and maintain clean areas.
• Ensure bathrooms and waiting areas are clean and organized.

Skills

Customer service

Hospitality

Retail knowledge

Education

High School Diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Specialist

2 days ago Requisition ID: 1099

Salary Range: $18.70 To $23.00 Hourly

As aGuest Service Specialist, you are responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-on services as available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, scheduling their next appointment, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up, event invitations, etc.
• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Attend to the waiting area, processing areas, and other shared public areas in the salon as needed.
• Handle cash with accuracy, including making bank deposits.
• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Physical Requirements

This role requires the ability to stand for extended periods of time, walk, bend, sit, and squat; grab, pull, and lift up to 10 lbs; talk, hear, and see items at a close or distant range.