Guest Services Specialist

JUUT Holdings, Inc.; Edina (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

JUUT Holdings, Inc. is seeking a Guest Service Specialist in Edina to deliver an elevated guest experience. You will greet guests, check them in, and guide them through the salon journey from arrival to checkout.

Responsibilities include scheduling with artists, offering add-ons, processing payments, and maintaining guest data with discretion. The role emphasizes service excellence, accurate record-keeping, and ongoing product knowledge to better assist guests.

Qualifications

• High school diploma or equivalent required.
• Experience in salon, cosmetics, hospitality, or retail preferred.
• Customer service experience preferred but not required.
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.

Responsibilities

• Greet guests upon arrival and provide a welcoming experience.
• Check in guests, give salon tour, and present welcome gift to new guests.
• Escort guests to seating, offer beverages, and manage waiting area.
• Confirm appointments and suggest add-ons during calls.
• Process checkouts, upsell retail products, and schedule next visit.
• Maintain accurate guest data with privacy and discretion.
• Learn salon artists, services, and specialties for scheduling accuracy.
• Handle outbound calls for follow-ups and events as needed.
• Stock and tidy retail shelves and maintain clean salon areas.

Skills

Guest experience

Communication

Upselling

Data entry

Education

High School Diploma or equivalent

Tools

POS system

Job description

As aGuest Service Specialist, you are responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-on services as available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, scheduling their next appointment, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up, event invitations, etc.
• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Attend to the waiting area, processing areas, and other shared public areas in the salon as needed.
• Handle cash with accuracy, including making bank deposits.
• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Physical Requirements

This role requires the ability to stand for extended periods of time, walk, bend, sit, and squat; grab, pull, and lift up to 10 lbs; talk, hear, and see items at a close or distant range.