Guest Services Specialist

Automatic Data Processing, Inc.; Scottsdale (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

JUUT Salon in Scottsdale, AZ is seeking a Guest Services Specialist to deliver an elevated guest experience, check in guests for services, and guide them through scheduling, add-ons, and retail opportunities.

You will handle cash with accuracy, maintain retail shelves, and protect guest data with privacy and discretion, while remaining professional across all channels and interactions.

Qualifications

• High School Diploma or equivalent.
• Some exposure to salon, cosmetics, hospitality, or retail business preferred.
• Customer service experience preferred but not required.
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment.

Responsibilities

• Greet guests upon arrival with the appropriate welcome used for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-ons as available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, selling retail products, scheduling next appointment, and thanking them.
• Answer incoming guest calls and schedule appointments with proper artist or therapist, seeking to meet hair, skin, and body care needs.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up or invitations.
• Stock and clean retail shelves; maintain clean beverage station and waiting areas.

Skills

Customer service

Hospitality experience

Communication skills

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Specialist

Scottsdale, AZ, US

3 days ago Requisition ID: 1098

Salary Range: $15.25 To $18.25 Hourly

As aGuest Service Specialist, you are responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-on services as available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, scheduling their next appointment, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up, event invitations, etc.
• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Attend to the waiting area, processing areas, and other shared public areas in the salon as needed.
• Handle cash with accuracy, including making bank deposits.
• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Physical Requirements

This role requires the ability to stand for extended periods of time, walk, bend, sit, and squat; grab, pull, and lift up to 10 lbs; talk, hear, and see items at a close or distant range.