Salesforce Product Manager - Financial Services CRM Remote

First Citizens Bank; Raleigh (NC); Remote; USD 100,000 - 180,000; Full time

Job summary

First Citizens Bank is seeking a seasoned Product Manager to own the Salesforce Financial Services Cloud product roadmap, coordinating development from conception to implementation across teams.

You will analyze market trends, partner with Consumer and Business Banking, Treasury, and Merchant services, and ensure a strong customer experience through continuous improvement and data-driven decisions.

Qualifications

• Bachelor's Degree with 6 years PM experience OR HS diploma with 10 years PM experience.
• Financial Services Industry experience, preferably in Consumer and Business Banking & Lending, Treasury and Merchant services.
• Deep understanding of Salesforce functionality and integration options.
• Strong analytical and data discovery/interpretation skills.

Responsibilities

• Assists in all stages of development for a business product, including planning, design, resources, execution, and monitoring of launches.
• Collaborates with internal and external parties to implement enhancements and resolve issues.
• Conducts market trend analysis, regulatory changes, competitor options, and evolving customer needs to improve profitability and product appeal.
• Tracks customer experience and develops strategies to ensure satisfaction and acquisition.

Skills

Communication

Product Development

Product Knowledge

Continuous Improvement

Drives for Results

Education

Bachelor's Degree + 6 years experience in Product Management

High School Diploma or GED + 10 years experience in Product Management

Tools

Salesforce

Job description

First Citizens Bank is seeking a seasoned Product Manager to own the Salesforce Financial Services Cloud product roadmap, coordinating development from conception to implementation across teams.

You will analyze market trends, partner with Consumer and Business Banking, Treasury, and Merchant services, and ensure a strong customer experience through continuous improvement and data-driven decisions.