Salesforce Product Owner — Digital Platform (CMC)

Bank of America; Pennington (AL); On-site; USD 93,000 - 140,000; Full time

Job summary

Bank of America is seeking an experienced Product Owner to drive the Salesforce-based Client Management Center (CMC) platform. You will translate business priorities into executable plans and coordinate delivery across lines of business.

The role requires disciplined execution, strong partnership across business, technology, operations, risk, and compliance, and a proven track record in Salesforce and Agile delivery. This is an onsite US-based role with a focus on client management workflows.

Qualifications

• 5+ years of relevant experience
• Experience as a Product Owner, Product Manager, Business Analyst, or related product role
• Experience delivering Salesforce solutions in a large enterprise environment
• Strong knowledge of Salesforce Financial Services Cloud, Lightning Experience, automation, reporting, workflow capabilities, and integrations
• Strong analytical, problem-solving, and critical-thinking skills
• Experience translating business requirements into product features, user stories, acceptance criteria, and technology solutions
• Experience with Agile delivery, Scrum practices, and product lifecycle management
• Experience working within release management, change governance, and risk management frameworks
• Ability to manage multiple initiatives, competing priorities, and delivery commitments in a fast-paced environment
• Strong communication, presentation, facilitation, and stakeholder-management skills
• Demonstrated success using Salesforce to improve client coverage, relationship management, operational workflows, or measurable business outcomes
• Strong understanding of banking products, client sales and servicing processes, and regulatory requirements within financial services
• Experience contributing to an established product strategy and executing complex roadmaps within a large, highly matrixed organization
• Experience executing enterprise-scale product ownership activities involving multiple stakeholder groups, delivery dependencies, and technology teams
• Ability to use operational data, performance measures, and business insights to inform prioritization and delivery decisions
• Experience delivering solutions across business, technology, operations, risk, and compliance organizations in a regulated financial-services environment
• Ability to leverage Microsoft Copilot and other approved AI-enabled tools to improve business analysis, requirements definition, backlog management, stakeholder communication, and product delivery

Responsibilities

• Supports delivery of world-class software solutions within time, scope, and budget to provide an enhanced digital experience to clients
• Contributes towards operational routines, the day-to-day health of digital capabilities, resolution of defects, routing of complaints, and performance metrics results
• Conducts project planning, sprint, and release planning and contributes to the execution of the program vision and roadmap
• Performs analysis to capture and report key performance indicators and return on investment of products
• Creates presentations and written materials and communicates in an effective and engaging manner to enhance project outcomes
• Builds and maintains relationships across stakeholders and partners to navigate the bank and ensure delivery
• Leverages knowledge of the business to make informed decisions at every stage of the product lifecycle
• Contribute to the Salesforce CMC product vision and prioritize backlog aligned with business objectives
• Serve as the Salesforce business owner and SME, identifying improvements to automation, reporting, integrations, workflows, and UX
• Translate business needs into epics, features, user stories, and acceptance criteria for delivery
• Partner with technology teams to deliver scalable Salesforce solutions and coordinate dependencies, governance, readiness, and implementation
• Align partners on priorities, delivery decisions, risks, and outcomes

Skills

Product Ownership

Salesforce

Agile Delivery

Stakeholder Management

Analytical Thinking

Education

High School Diploma / GED

Tools

Salesforce

Lightning Experience

Job description

Bank of America is seeking an experienced Product Owner to drive the Salesforce-based Client Management Center (CMC) platform. You will translate business priorities into executable plans and coordinate delivery across lines of business.

The role requires disciplined execution, strong partnership across business, technology, operations, risk, and compliance, and a proven track record in Salesforce and Agile delivery. This is an onsite US-based role with a focus on client management workflows.