Salesforce Financial Services Product Lead

First Citizens Bank; Charlotte (NC); On-site; USD 100,000 - 160,000; Full time

Job summary

First Citizens Bank seeks a Salesforce-focused product manager to execute the General Bank CRM road map on the Financial Services Cloud. You will coordinate development from conception through launch, align with Product Management, monitor market trends, and optimize customer engagement and profitability.

The ideal candidate has 6+ years in Product Management with a Salesforce background; a Salesforce Certification is preferred.

Qualifications

• Bachelor's degree with 6+ years in Product Management or 10+ years with HS/GED.
• Financial services experience in consumer and business banking is preferred.
• Deep understanding of Salesforce functionality and integration options.

Responsibilities

• Assist in all stages of development for a business product from planning to launch.
• Collaborate to implement enhancements and resolve issues with stakeholders.
• Analyze market trends, regulations, and customer needs to inform strategy.
• Track customer experience and develop strategies for satisfaction and acquisition.

Skills

Communication

Product Development

Product Knowledge

Continuous Improvement

Drives for Results

Education

Bachelor's Degree + 6 years PM

High School Diploma / GED + 10 years PM

Tools

Salesforce

Job description

First Citizens Bank seeks a Salesforce-focused product manager to execute the General Bank CRM road map on the Financial Services Cloud. You will coordinate development from conception through launch, align with Product Management, monitor market trends, and optimize customer engagement and profitability.

The ideal candidate has 6+ years in Product Management with a Salesforce background; a Salesforce Certification is preferred.