Salesforce & Process Optimization Lead (Remote)

Arrow Electronics; Indianapolis (IN); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short-Term/Long-Term Disability

Job summary

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The role combines Product Ownership, Business Process Management, and Salesforce Administration to translate objectives into scalable platform solutions.

You will own Salesforce backlogs, gather requirements, drive adoption, manage deployments, and ensure alignment with enterprise goals.

Qualifications

• Requires advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.
• Must be able to handle all technical support inquiries for Salesforce and adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Salesforce Administration

Product Ownership

Business Process Management

Stakeholder management

Agile/Scrum

Tools

Salesforce

Power BI

Outlook Add-ins

SalesLoft

SF-to-SF Connectors

ArrowSphere

Job description

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison between business stakeholders, IT teams, Salesforce developers, architects, and leadership. The role combines Product Ownership, Business Process Management, and Salesforce Administration to translate objectives into scalable platform solutions.

You will own Salesforce backlogs, gather requirements, drive adoption, manage deployments, and ensure alignment with enterprise goals.