Salesforce Platform Engineer - L2/L3 Support & Development
Tata Consultancy Services Limited
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Job summary
Tata Consultancy Services Limited is seeking an experienced Salesforce professional for application support, administration, and development in Oakland, CA. The role blends L2/L3 support with hands-on Salesforce development across Sales Cloud, Service Cloud, and custom components.
Applicants should hold Salesforce Admin and Developer certifications and have 4–8 years of relevant experience. Flexible 24x7 shift rosters may apply, with opportunities to engage in global initiatives and platform
Qualifications
- 4 to 8 years of Salesforce application support, administration, and development experience.
- Salesforce Admin and Developer certifications
- Role combines L2/L3 support responsibilities with hands-on Salesforce development.
Responsibilities
- Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
- Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
- Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
- Flexible and able to work in 24x7 shifts as per roster.
Skills
Education
Tools
Job description
Tata Consultancy Services Limited is seeking an experienced Salesforce professional for application support, administration, and development in Oakland, CA. The role blends L2/L3 support with hands-on Salesforce development across Sales Cloud, Service Cloud, and custom components.
Applicants should hold Salesforce Admin and Developer certifications and have 4–8 years of relevant experience. Flexible 24x7 shift rosters may apply, with opportunities to engage in global initiatives and platform
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