Salesforce E2 Engineer - Admin & Dev (Sales/Service Cloud)

Tata Consultancy Services Limited; Milford (OH); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Maternal & parental leaves

401K plan

Certification & training reimbursement

Job summary

Tata Consultancy Services Limited is seeking a seasoned Salesforce professional in the United States (Milford, OH) to provide 6–8 years of application support, administration, and development. The role blends L2/L3 support with hands-on Apex, Visualforce, and Lightning development in Sales Cloud and Service Cloud environments.

The candidate will handle incidents, ensure SLA adherence, and collaborate with global teams while supporting testing, releases, and platform maintenance.

Qualifications

• 6 to 8 years of Salesforce app support, administration, and development experience.
• Salesforce Admin and Developer certifications.
• Role combines L2/L3 support with hands-on Salesforce development.

Responsibilities

• Analyze business requirements, support requests, and backlog items to deliver scalable Salesforce solutions.
• Manage incidents, service requests, enhancements, and defects per SLAs with root-cause analysis and continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams for reliable operations.

Skills

L2/L3 support

Requirement analysis

Backlog management

English communication

Shift work flexibility

Education

Salesforce Admin Certification

Salesforce Developer Certification

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Apex Classes & Triggers

Visualforce

SOQL and SOSL

Flow Builder

REST & SOAP APIs

Data Loader & Workbench

Jira

Git

Copado CI/CD

Job description

Tata Consultancy Services Limited is seeking a seasoned Salesforce professional in the United States (Milford, OH) to provide 6–8 years of application support, administration, and development. The role blends L2/L3 support with hands-on Apex, Visualforce, and Lightning development in Sales Cloud and Service Cloud environments.

The candidate will handle incidents, ensure SLA adherence, and collaborate with global teams while supporting testing, releases, and platform maintenance.