Salesforce Functional Analyst - Hybrid, Customer Impact

Sysco Corp.; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sysco Corp. in Houston is seeking a Functional Analyst to collaborate with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software and performing highly technical tasks.

The role requires active participation in Agile ceremonies, rigorous documentation, and strong customer-focused problem solving. The position offers a hybrid work model with on-site presence 3–4 days per week.

Qualifications

• Bachelor's degree in CS or equivalent is required.

Responsibilities

• Collaborates effectively with the agile team to configure package software when applicable.
• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration.
• Ensures design and development standards are followed to minimize rework; promotes only quality-tested code.
• Participates in daily stand-ups, sprint reviews, and retrospectives to update progress and remove impediments.
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams.
• Provides production support and helps drive down technical debt.
• Develops customer relationships by listening to and understanding customer needs and prioritizing satisfaction.
• Develop documentation and provide training to users as appropriate.
• Define potential improvement changes to resolve errors and improve maintainability and stability.
• Provide functional analysis for the domain/software related to Mergers & Acquisitions and RFP processes.
• Provide SME around product function and work with Product Owner and Business Partners to refine requirements.

Skills

Agile methodologies

Customer focus

Teamwork

Communication

Documentation

Analytical thinking

Product collaboration

Education

Bachelor's degree in CS or equivalent

Tools

Salesforce CRM

Sales Cloud

Job description

Sysco Corp. in Houston is seeking a Functional Analyst to collaborate with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software and performing highly technical tasks.

The role requires active participation in Agile ceremonies, rigorous documentation, and strong customer-focused problem solving. The position offers a hybrid work model with on-site presence 3–4 days per week.