Salesforce Functional Analyst

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sysco Corp. in Houston is seeking a Functional Analyst to collaborate with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software and performing highly technical tasks.

The role requires active participation in Agile ceremonies, rigorous documentation, and strong customer-focused problem solving. The position offers a hybrid work model with on-site presence 3–4 days per week.

Qualifications

• Bachelor's degree in CS or equivalent is required.

Responsibilities

• Collaborates effectively with the agile team to configure package software when applicable.
• Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration.
• Ensures design and development standards are followed to minimize rework; promotes only quality-tested code.
• Participates in daily stand-ups, sprint reviews, and retrospectives to update progress and remove impediments.
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams.
• Provides production support and helps drive down technical debt.
• Develops customer relationships by listening to and understanding customer needs and prioritizing satisfaction.
• Develop documentation and provide training to users as appropriate.
• Define potential improvement changes to resolve errors and improve maintainability and stability.
• Provide functional analysis for the domain/software related to Mergers & Acquisitions and RFP processes.
• Provide SME around product function and work with Product Owner and Business Partners to refine requirements.

Skills

Agile methodologies

Customer focus

Teamwork

Communication

Documentation

Analytical thinking

Product collaboration

Education

Bachelor's degree in CS or equivalent

Tools

Salesforce CRM

Sales Cloud

Job description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Summary:

The Functional Analyst collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

Responsibilities:

• Collaborates effectively with the agile team to configure package software when applicable
  Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education

• Bachelor's degree in CS or equivalent

Mandatory Experience

• 2-4 years of experience in configuration, coding and application development
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Basic knowledge of continuous integration / continuous delivery practices

Preferred Experience

• Experience working in large organizations
• 2-4 years of experience administering enterprise Salesforce CRM system
• Understanding of standard Sales/CRM concepts and business processes (prospecting, opportunity/lead management, sales reporting, forecasting, etc.)
• Salesforce.com Sales Cloud experience is strongly preferred
• Programming knowledge not essential for Salesforce role.
• Salesforce Admin Required, Advanced Admin Certification Preferred

Competencies

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills

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