Salesforce Analyst & Adoption Lead - Hybrid

Agilysys, Inc.; Alpharetta (GA); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

401(k) plan with employer matching

Paid parental leave

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Basic life insurance

Mental health program

Tuition reimbursement

10 paid holidays

Résumé du poste

Agilysys is seeking a Salesforce Business Analyst to bridge business needs with technical teams in a hybrid role. This position drives process improvements, optimizes Salesforce configurations, and delivers executive reporting while ensuring the platform meets evolving needs.

You will gather requirements from sales leaders and end users, translate them into stories and solutions, and collaborate with developers to deploy enhancements across Salesforce and connected applications.

Qualifications

• 5+ years of Salesforce experience as a Business Analyst, Admin, or hybrid role.
• Proven track record of working with Sales leaders and executives in a tech or SaaS environment.
• Strong knowledge of Sales Cloud (Service Cloud or other Salesforce products a plus).
• Hands-on experience with Salesforce reports, dashboards and Analytics.
• Excellent business process mapping, documentation, and requirements gathering skills.
• Strong communication skills, with ability to influence adoption and train non-technical users.
• Experience facilitating cadence meetings and steering committees preferred.
• Familiarity with offshore collaboration and Agile/Scrum methodology.

Responsabilités

• Engage with Sales leaders, executives, and end users to gather, document, and prioritize business requirements.
• Translate business needs into user stories, process flows, and solution designs.
• Identify opportunities to optimize business processes within Salesforce and connected applications.
• Drive user adoption initiatives through training, communications, and change management.
• Host regular cadence meetings with Sales teams to review system change requests, improvements and feedback.
• Facilitate CRM Steering Committee meetings, ensuring alignment between business strategy and Salesforce roadmap.
• Support data quality efforts (deduplication, imports, validation).
• Assist in release testing and facilitate UAT, and User training.

Connaissances

Salesforce

Business Analysis

Sales Cloud

Reports & Dashboards

Requirements gathering

Training & adoption

Agile/Scrum

Stakeholder management

Outils

Salesforce

Description du poste

Agilysys is seeking a Salesforce Business Analyst to bridge business needs with technical teams in a hybrid role. This position drives process improvements, optimizes Salesforce configurations, and delivers executive reporting while ensuring the platform meets evolving needs.

You will gather requirements from sales leaders and end users, translate them into stories and solutions, and collaborate with developers to deploy enhancements across Salesforce and connected applications.