Salesforce Tech Lead: Commercial Onboarding & Servicing

KeyBank; United States; On-site; USD 96,000 - 181,000; Full time

Job summary

KeyBank seeks a Salesforce Commercial Servicing & Onboarding Tech Lead to guide end-to-end design, build quality, and delivery for Salesforce Service Cloud and Experience Cloud in Commercial Banking. This full-time role focuses on durable internal expertise and reducing contractor reliance.

You will mentor engineers, lead technical discussions, and partner with stakeholders, architecture, and operations. The path offers growth into team leadership as maturity increases.

Qualifications

• Bachelor's degree in Computer Science or equivalent practical experience.
• 7+ years of IT experience.
• 5+ years of hands-on Salesforce platform experience with emphasis on Service Cloud.
• Proven ability to lead technical teams and drive outcomes independently.
• Strong design/architecture skills for complex Salesforce implementations.
• Experience with Salesforce configuration and custom development including AI-assisted build.
• Experience with Agile delivery methodologies and full SDLC ownership.
• Strong communication and stakeholder collaboration.
• Ability to translate requirements into scalable technical solutions.

Responsibilities

• Lead technical design and implementation for Salesforce Service Cloud and Experience Cloud solutions.
• Own solution architecture and risk management for delivery portfolio.
• Perform design and code reviews to ensure quality and maintainability.
• Drive hands-on development for complex features.
• Lead POC efforts and feasibility assessments for new capabilities.
• Ensure adherence to Salesforce best practices and governance.
• Build deep domain expertise in Commercial Banking onboarding/servicing.
• Design documents leveraging Service Cloud and Experience Cloud; implement Communities.
• Support integration design and data synchronization with enterprise systems.
• Stay current with Salesforce platform releases and capabilities.
• Partner with stakeholders to align technology with business outcomes.
• Collaborate with architecture, data, security, and risk teams.
• Communicate technical concepts clearly to non-technical audiences.
• Manage dependencies and coordinate with multiple teams.
• Foster collaboration and continuous improvement within the squad.
• Provide day-to-day technical leadership and mentorship.
• Grow capability to lead a team over time.

Skills

Salesforce Service Cloud

Salesforce Experience Cloud

Apex

Lightning Web Components

APIs

Flows

Agile methodologies

Technical leadership

Communication skills

Architectural design

Education

Bachelor's degree in Computer Science or equivalent

Tools

CI/CD tools

DevOps practices

Salesforce certifications (various)

Job description

KeyBank seeks a Salesforce Commercial Servicing & Onboarding Tech Lead to guide end-to-end design, build quality, and delivery for Salesforce Service Cloud and Experience Cloud in Commercial Banking. This full-time role focuses on durable internal expertise and reducing contractor reliance.

You will mentor engineers, lead technical discussions, and partner with stakeholders, architecture, and operations. The path offers growth into team leadership as maturity increases.