Salesforce & ERP Administrator — Nonprofit Tech Lead

Met Council; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Major medical

Dental insurance

Vision insurance

Life insurance

Pre-tax commuter benefits

FSA

403(b) with employer contribution

Vacation & holidays

Job summary

Met Council in New York is seeking an ERP Administrator to steward the Market by Met Council ERP built on Salesforce, supporting IMS, WMS, CRM, and the B2C ordering platform. You will build, maintain, audit, and document processes, and collaborate with stakeholders to improve functionality, reports, and UX/UI.

The role includes end-user training, on-going troubleshooting with Salesforce, managing security, and coordinating with warehouse operations.

Qualifications

• 2–4 years of Salesforce Administration experience; ADM 201 certification required.
• Experience configuring custom objects, fields, page layouts, validation rules, Flow, and other declarative automation tools.
• Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus.
• Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards.
• Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus.
• Bachelor's degree in information systems, business, or related field preferred (or equivalent experience); nonprofit or food/logistics background a plus.

Responsibilities

• Build, maintain, audit, and document processes for the Market by Met Council ERP.
• Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements.
• Serve as the primary point of contact for staff and end-user support — training on data entry, access, and system navigation, and resolving day-to-day issues with a service-first, customer-care approach.
• Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates.
• Configure and maintain user profiles, access, and security protocols.
• Track recurring support issues to inform training materials, documentation, and system improvements.
• Help align system activities with physical warehouse operations and daily maintenance processes.
• Scope and manage larger system projects as needed (e.g., new APIs).
• Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience.
• Self-starter who is curious, proactive, and enjoys learning new tools and processes.
• Strong problem-solving skills, with a methodical approach to troubleshooting.

Skills

Salesforce Administration

Python

SQL

Tableau

Apex / SOQL

Lightning Web Components

Security & Access Management

Reports & Dashboards

Education

Bachelor's degree in information systems, business, or related field

Tools

Salesforce Flow

APIs / Integrations

Job description

Met Council in New York is seeking an ERP Administrator to steward the Market by Met Council ERP built on Salesforce, supporting IMS, WMS, CRM, and the B2C ordering platform. You will build, maintain, audit, and document processes, and collaborate with stakeholders to improve functionality, reports, and UX/UI.

The role includes end-user training, on-going troubleshooting with Salesforce, managing security, and coordinating with warehouse operations.