CRM/ERP Administrator

Metropolitan Council on Jewish Poverty; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

Life insurance

Pre-tax commuter benefits

403(b) with employer contribution

Generous vacation and holidays

Job summary

Met Council seeks an ERP Administrator to steward Market by Met Council ERP, built on Salesforce. You will build, audit, and document processes while coordinating with stakeholders to improve reports, dashboards, and UX/UI.

You’ll train staff, handle end-user support, and manage security, data entry, and system changes across B2B and B2C platforms. You will align ERP activities with warehouse operations and lead small projects like new APIs, in a hybrid New York environment with a customer-care

Qualifications

• 2–4 years of Salesforce Administration experience; ADM 201 certification required.
• Experience configuring custom objects, fields, page layouts, validation rules, Flow, and declarative automation tools.
• Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus.
• Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards.
• Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus.
• Bachelor's degree in information systems, business, or related field preferred (or equivalent experience).

Responsibilities

• Build, maintain, audit, and document processes for the Market by Met Council ERP.
• Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements.
• Serve as the primary point of contact for staff and end-user support—training on data entry, access, and system navigation.
• Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates.
• Configure and maintain user profiles, access, and security protocols.
• Track recurring support issues to inform training materials, documentation, and system improvements.
• Help align system activities with warehouse operations and daily maintenance processes.
• Scope and manage larger system projects as needed (e.g., new APIs).
• Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience.

Skills

Salesforce Administration

Python

SQL

Tableau

Apex/SOQL

Lightning Web Components

User security management

End-user support

Communication

Education

Bachelor's degree in information systems, business, or related field

Salesforce ADM 201 certification

Tools

Salesforce Platform

Lightning Web Components

Flow

Job description

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 350,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

Met Council has made significant investments in the technology that supports programmatic departments and clients. Market by Met Council is the Food Program’s custom-built, Salesforce-based ERP which includes our IMS, WMS, CRM systems and supports our B2C ordering platform. We are seeking an ERP Administrator to steward day-to-day demands and support its ongoing development. This is an exciting opportunity for a candidate who is passionate about building technology that serves people.

Build, maintain, audit, and document processes for the Market by Met Council ERP

Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements

Serve as the primary point of contact for staff and end-user support — training on data entry, access, and system navigation, and resolving day-to-day issues with a service-first, customer-care approach

Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates

Configure and maintain user profiles, access, and security protocols

Track recurring support issues to inform training materials, documentation, and system improvements

Help align system activities with physical warehouse operations and daily maintenance processes

Scope and manage larger system projects as needed (e.g., new APIs)

Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience

Self-starter who is curious, proactive, and enjoys learning new tools and processes

Strong problem-solving skills, with a methodical approach to troubleshooting

Ability to prioritize and manage competing deliverables across support requests and projects

Ability to translate operational and warehouse workflows into system requirements

Strong communication and training skills, with a customer service orientation for staff of all technical levels

Detail-oriented, with strong data governance and documentation habits

Familiarity with food banking or emergency food service a plus; genuine interest in learning about the industry required

Skill and Education:

2–4 years of Salesforce Administration experience; Salesforce Administrator (ADM 201) certification required

Experience configuring custom objects, fields, page layouts, validation rules, Flow, and other declarative automation tools

Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus

Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards

Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus

Bachelor's degree in information systems, business, or related field preferred (or equivalent experience); nonprofit or food/logistics background a plus

Special Requirements:

• This position requires candidates to be located in New York and able to work on-site or on a hybrid schedule.

Compensation

$85,000 - $95,000 per year

Benefits

Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.