Salesforce & ERP Admin — NYC Nonprofit Impact

Metropolitan Council on Jewish Poverty; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

Life insurance

Pre-tax commuter benefits

403(b) with employer contribution

Generous vacation and holidays

Job summary

Met Council seeks an ERP Administrator to steward Market by Met Council ERP, built on Salesforce. You will build, audit, and document processes while coordinating with stakeholders to improve reports, dashboards, and UX/UI.

You’ll train staff, handle end-user support, and manage security, data entry, and system changes across B2B and B2C platforms. You will align ERP activities with warehouse operations and lead small projects like new APIs, in a hybrid New York environment with a customer-care

Qualifications

• 2–4 years of Salesforce Administration experience; ADM 201 certification required.
• Experience configuring custom objects, fields, page layouts, validation rules, Flow, and declarative automation tools.
• Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus.
• Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards.
• Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus.
• Bachelor's degree in information systems, business, or related field preferred (or equivalent experience).

Responsibilities

• Build, maintain, audit, and document processes for the Market by Met Council ERP.
• Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements.
• Serve as the primary point of contact for staff and end-user support—training on data entry, access, and system navigation.
• Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates.
• Configure and maintain user profiles, access, and security protocols.
• Track recurring support issues to inform training materials, documentation, and system improvements.
• Help align system activities with warehouse operations and daily maintenance processes.
• Scope and manage larger system projects as needed (e.g., new APIs).
• Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience.

Skills

Salesforce Administration

Python

SQL

Tableau

Apex/SOQL

Lightning Web Components

User security management

End-user support

Communication

Education

Bachelor's degree in information systems, business, or related field

Salesforce ADM 201 certification

Tools

Salesforce Platform

Lightning Web Components

Flow

Job description

Met Council seeks an ERP Administrator to steward Market by Met Council ERP, built on Salesforce. You will build, audit, and document processes while coordinating with stakeholders to improve reports, dashboards, and UX/UI.

You’ll train staff, handle end-user support, and manage security, data entry, and system changes across B2B and B2C platforms. You will align ERP activities with warehouse operations and lead small projects like new APIs, in a hybrid New York environment with a customer-care