Salesforce Administrator & Business Analyst — Hybrid NYC

Successacademycharterschool; New York (NY); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan with match

Life/disability insurance

Paid time off and holidays

Parental leave

Cellphone stipend

Job summary

Success Academy Charter Schools in NYC seeks a Salesforce Administrator/Business Analyst to support our Enrollment Team and the Lottery application, driving data-efficient processes across Salesforce to enable scholar recruitment and enrollment.

You will configure Salesforce, build reports, train staff, ensure data quality, and collaborate with Experience, Data & Analytics teams. This hybrid NYC role requires on-site Tue-Thu with remote Mon/Fri.

Qualifications

• 2 years of BA experience developing detailed requirements, UAT, and end-user training.
• CRM project experience or implementation.
• CRM administration experience (Salesforce/MS Dynamics) preferred.
• Education experience in focus areas.
• Experience in SCRUM or agile environment preferred.
• Salesforce knowledge across Sales/Service/Marketing Clouds.

Responsibilities

• Gain knowledge of the Enrollment data model in Salesforce and optimize data flow.
• Manage user interfaces, fields, custom objects, and page layouts.
• Create reports and dashboards to meet business needs.
• Improve data quality with validation rules, flows, and duplicates checks.
• Import leads and contacts via Data Import Wizard and Data Loader.
• Provide training and materials to staff.
• Identify defects and create stories for the Technology team.
• Review systems to support changing business needs and quality data outputs.
• Collaborate with Customer Experience and ED&A to surface insights.
• Add and manage new users, roles, and permissions.

Skills

Salesforce knowledge

Business analysis

Communication

Data management

Problem solving

Project management

Education

Education experience in focus areas

Tools

Salesforce

Data Import Wizard

Data Loader

Job description

Success Academy Charter Schools in NYC seeks a Salesforce Administrator/Business Analyst to support our Enrollment Team and the Lottery application, driving data-efficient processes across Salesforce to enable scholar recruitment and enrollment.

You will configure Salesforce, build reports, train staff, ensure data quality, and collaborate with Experience, Data & Analytics teams. This hybrid NYC role requires on-site Tue-Thu with remote Mon/Fri.