Salesforce-Driven Business Analyst II

LexisNexis Special Services Inc.; Boca Raton (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing platform

Job summary

LexisNexis Special Services Inc. seeks a Business Analyst II in Boca Raton, FL to partner with business units on IT projects, gather requirements, and document current and future processes.

You will support Salesforce-driven enhancements, facilitate workshops, and collaborate with cross-functional teams to deliver solutions. Required 1+ year IT BA experience, Salesforce CRM proficiency, and strong communication skills.

Qualifications

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
• Create user stories, acceptance criteria, process maps, and business documentation.
• Document current (as-is) and future (to-be) business processes.
• Identify process improvements, business gaps, and solution opportunities.
• Support Salesforce-related projects, enhancements, testing, and user acceptance activities.
• Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.
• Support solution evaluation, testing, and implementation activities.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
• Create user stories, acceptance criteria, process maps, and business documentation.
• Document current and future business processes.
• Identify process improvements, gaps, and opportunities.
• Support Salesforce-related projects, testing, and UAT.
• Collaborate with stakeholders, developers, and technical teams throughout the project lifecycle.
• Support solution evaluation, testing, and implementation activities.

Skills

Requirements Gathering

Salesforce CRM

Agile Delivery

Process Mapping

User Stories

Acceptance Criteria

Stakeholder Management

Workshop Facilitation

Data Analysis

Data Flow Mapping

UAT

Test Support

Process Improvement

SDLC Knowledge

Communication

Documentation

Education

Bachelor's degree

Job description

LexisNexis Special Services Inc. seeks a Business Analyst II in Boca Raton, FL to partner with business units on IT projects, gather requirements, and document current and future processes.

You will support Salesforce-driven enhancements, facilitate workshops, and collaborate with cross-functional teams to deliver solutions. Required 1+ year IT BA experience, Salesforce CRM proficiency, and strong communication skills.