Salesforce BA II: Agile, UAT & Process Improvement

Relx Plc; Boca Raton (FL); Ibrido; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) with match

Wellbeing program

Employee assistance and time-off

Descrizione del lavoro

Relx Plc in Boca Raton, FL is seeking a Business Analyst II to partner with business units on technology projects, gather requirements, map current and future processes, and drive solution delivery. You will work with Salesforce CRM, participate in Agile teams, and facilitate workshops with stakeholders, creating user stories and acceptance criteria.

This role requires hands-on experience with Salesforce, requirements gathering, and strong communication skills to support solution evaluation,

Competenze

• Bachelor's degree in a relevant discipline or equivalent experience.
• Experience working with Salesforce CRM.
• Experience working in Agile environments using Scrum, Kanban, or similar methodologies.
• Strong stakeholder management, communication, and facilitation skills.
• Experience documenting business and functional requirements.
• ISEB Business Analyst certification (or equivalent).
• Experience supporting Salesforce implementations or enhancement projects.
• Hands-on experience with Salesforce CRM, including requirements gathering, business process analysis, testing, and stakeholder engagement.

Mansioni

• Gather, analyze, and document business and functional requirements.
• Facilitate stakeholder workshops, interviews, and requirements elicitation sessions.
• Create user stories, acceptance criteria, process maps, and business documentation.
• Document and analyze current (“as-is”) and future (“to-be”) business processes.
• Identify process improvements, business gaps, and solution opportunities.
• Support Salesforce-related projects, enhancements, testing, and user acceptance activities.
• Collaborate with business stakeholders, developers, and technical teams throughout the project lifecycle.
• Support solution evaluation, testing, and implementation activities.

Conoscenze

Requirements gathering

Salesforce CRM

Agile delivery

Business process mapping

User stories & acceptance criteria

Stakeholder management

Workshop facilitation

Data analysis & data flow mapping

UAT & test support

Process improvement

SDLC knowledge

Communication & documentation

Formazione

Bachelor's degree in a relevant discipline

ISEB Business Analyst certification (or equivalent)

Strumenti

Salesforce CRM

Descrizione del lavoro

Relx Plc in Boca Raton, FL is seeking a Business Analyst II to partner with business units on technology projects, gather requirements, map current and future processes, and drive solution delivery. You will work with Salesforce CRM, participate in Agile teams, and facilitate workshops with stakeholders, creating user stories and acceptance criteria.

This role requires hands-on experience with Salesforce, requirements gathering, and strong communication skills to support solution evaluation,