Salesforce CRM Lead - Remote, AI-Driven Strategy

Prime Therapeutics; Topeka (KS); Remote; USD 94,000 - 160,000; Full time

Job summary

Prime Therapeutics, a leading PBM, seeks a Manager of Salesforce Remote to own strategic direction, architecture, and delivery of Prime’s Salesforce platform. You will lead a high-performing team and partner with senior leaders across sales, account management, operations, and marketing to modernize capabilities and drive measurable business value.

Responsibilities include building multi-year roadmaps, implementing AI-enabled features, overseeing Marketing Cloud and Experience Cloud, and

Qualifications

• Bachelor's degree in business or related area of study; HS diploma or GED required
• 6 years of work experience with CRM applications, including at least 3 years with Salesforce
• 1 year of leadership/people management experience
• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Responsibilities

• Develop and execute a multi-year Salesforce platform strategy and roadmap aligned with organizational priorities, business transformation objectives, and measurable business outcomes.
• Identify, prioritize, and implement Salesforce artificial intelligence capabilities that improve productivity, decision-making, customer experience, and self-service.
• Lead complex Salesforce initiatives and platform enhancements, including product configuration, pricing, quoting, guided selling, and self-service capabilities that drive business value and operational efficiency.
• Oversee the implementation and support of Salesforce ecosystem solutions such as Marketing Cloud, Experience Cloud, mobile applications, AI-enabled self-service platforms, and other AppExchange, SaaS, or sales technology solutions.
• Build and lead a high-performing Salesforce organization that delivers business value through strong talent development, accountability, innovation, process improvement, and disciplined execution of strategic initiatives and priorities.
• Oversee requirements gathering, solution design, testing, implementation, and ongoing platform maintenance to ensure Salesforce capabilities align with business objectives and deliver measurable value.
• Collaborate with technology and business teams to evaluate, prioritize, and support architectural and integration solutions across Salesforce and the broader technology ecosystem.
• Manage the Salesforce budget and coordinate vendor relationships and contract negotiations, assess build-versus-buy options, and maximize the business value of Salesforce and third-party technology investments.
• Provide executive-level updates that clearly communicate progress, business value, risks, dependencies, tradeoffs, and strategic recommendations.
• Perform other duties as assigned.

Skills

Salesforce

CRM strategy

Team leadership

Business acumen

Education

Bachelor's degree in business or related area of study

Tools

Marketing Cloud

Experience Cloud

AppExchange

Job description

Prime Therapeutics, a leading PBM, seeks a Manager of Salesforce Remote to own strategic direction, architecture, and delivery of Prime’s Salesforce platform. You will lead a high-performing team and partner with senior leaders across sales, account management, operations, and marketing to modernize capabilities and drive measurable business value.

Responsibilities include building multi-year roadmaps, implementing AI-enabled features, overseeing Marketing Cloud and Experience Cloud, and