Salesforce Change Lead — Adoption & Training Architect

University System of Maryland; Adelphi (MD); Presencial; USD 135 000 - 145 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Leave: 22 days

Health Benefits

Retirement Plans

Life Insurance

Tuition Benefits

Training & Development

Employee Assistance Program (EAP)

Resumo da oferta

The University System of Maryland is seeking a Change Management Lead to guide organizational change for the Technology Modernization Program and the shared Salesforce CRM across eleven USM institutions.

You will develop and execute strategies to promote stakeholder engagement, communication, training, user readiness, and technology adoption, ensuring a smooth transition from the legacy CRM to Salesforce and sustainable value realization.

Qualificações

• Required Education Level/Certifications: Bachelor's degree from an accredited college or university.
• Experience leading organizational change management, technology adoption, stakeholder engagement, training, communications, or related fields.
• Experience supporting large-scale technology implementations and change initiatives.

Responsabilidades

• Leads change management strategy within the Salesforce Center of Excellence in alignment with the project roadmap.
• Drives adoption across institutions through stakeholder engagement, communication, and user readiness strategies.
• Conducts readiness assessments and develops mitigation strategies for adoption challenges.
• Partners with directors and implementation teams to align change activities with milestones, trainings, and go-live events.
• Develops and executes communications strategies for features, releases, and milestones.
• Manages change communications calendar and ensures messaging is timely and actionable.
• Develops and maintains a network of change champions and feedback mechanisms.

Conhecimentos

Change management

Communication

Training design

Stakeholder engagement

Facilitation

Relationship management

Strategic thinking

Project coordination

Executive communications

Analytical thinking

Formação académica

Bachelor's degree

Master's degree

Ferramentas

Salesforce

Descrição da oferta de emprego

The University System of Maryland is seeking a Change Management Lead to guide organizational change for the Technology Modernization Program and the shared Salesforce CRM across eleven USM institutions.

You will develop and execute strategies to promote stakeholder engagement, communication, training, user readiness, and technology adoption, ensuring a smooth transition from the legacy CRM to Salesforce and sustainable value realization.