Salesforce Business Analyst: Shape Impactful Solutions

Cencora, Inc.; South Dakota; Presencial; USD 62.000 - 98.000; Jornada completa

Descripción de la vacante

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-driven processes and partner with IT to deliver technology solutions that support sales and customer operations. The ideal candidate has 3+ years in Salesforce analysis, strong process mapping skills, and Salesforce certifications are a plus.

Formación

• Bachelor's degree or equivalent work experience.
• 3+ years of Salesforce analysis, process design and configuration.
• Experience leading requirements workshops/interviews.
• Salesforce certifications desired (Administrator, Sales/Service Cloud, or similar).
• Proficiency in Visio or similar flowchart tools (Draw.io/Diagrams.net, Lucidchart).
• Experience in product-management context.
• Excellent written and verbal communication skills.
• Ability to work independently or in a team.

Responsabilidades

• Establish liaison with business partners and IT to provide effective technical solutions.
• Conduct data gathering and analysis to understand business strategy requirements.
• Contribute to short- and long-term planning sessions and provide direction on business goals.
• Provide input from a business perspective.
• Document and manage business requirements and functional specs for solutions.
• Analyze operations to identify opportunities for improvements.
• Document current business processes and models.
• Assist in business process redesign, write user stories, test cases and validate results.
• Assist in business case development and data collection.
• Investigate, resolve and escalate problems; work with IT on resolutions.
• Keep customers informed of issues and resolutions.
• Analyze performance metrics to ensure customer satisfaction.
• Manage customer expectations and ensure IT solutions meet needs.

Conocimientos

Salesforce analysis

Requirements gathering

Communication

Educación

Bachelor's degree in Computer Science / Information Systems / Business

Salesforce certifications (desired)

Herramientas

Visio

Draw.io/Diagrams.net

Lucidchart

Descripción del empleo

Cencora, Inc. is seeking a skilled Business Analyst with Salesforce expertise to join the USPAH Customer Strategy & Enablement team.

You will analyze, design, and optimize Salesforce-driven processes and partner with IT to deliver technology solutions that support sales and customer operations. The ideal candidate has 3+ years in Salesforce analysis, strong process mapping skills, and Salesforce certifications are a plus.