Salesforce Business Analyst- NP

Cloud Brite Systems India Private Limited; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Benefits package with 401(k) match

Job summary

Cloud Brite Systems India Private Limited is seeking a seasoned Salesforce Business Analyst to join our Indianapolis team. You will analyze client processes, document Salesforce requirements, and design solutions using Service Cloud, Sales Cloud, and Omni Studio.

Experience with Public Sector and Non-Profit organizations is highly valued as we expand services. Candidates should have a Bachelor’s degree and at least 3 years of Salesforce BA experience, strong analytical skills, and the ability to

Qualifications

• Bachelor’s degree or related field required.
• Minimum 3 years as Salesforce Business Analyst.
• Experience with Public Sector and Non-Profit clients is highly valued.

Responsibilities

• Conduct in-depth analysis of client processes and document Salesforce requirements.
• Leverage Service Cloud, Sales Cloud and Omni Studio to design and implement solutions.
• Translate business needs into technical specifications and ensure user adoption.

Skills

Salesforce Service Cloud

Sales Cloud

Omni Studio

Requirements gathering

Business analysis

Public sector experience

Non-profit experience

Education

Bachelor’s degree in CS/IS/Business

Job description

Cloud Brite Systems India Private Limited | Full time

Salesforce Business Analyst- NP

Indianapolis, United States | Posted on 06/30/2026

Brite Systems is a Salesforce Summit Partner delivering cloud, AI, and digital transformation solutions for public sector, healthcare, nonprofit, and commercial organizations. We specialize in Salesforce implementations, enterprise modernization, AWS cloud-native solutions, and AI-driven platforms that help organizations improve operational efficiency and service delivery. With a strong focus on innovation, collaboration, and customer success, Brite Systems continues to support organizations across the U.S. in building scalable and impactful technology solutions.

Job Description

About Brite

Brite Systems is an Information Technology company specializing in consulting and software development. We have successfully implemented solutions for the public and private sectors since 2006.

Brite is at the forefront of transforming how businesses connect with their customers. We leverage cutting-edge technology, data-driven strategies, and innovative solutions to deliver exceptional experiences that foster loyalty and drive growth. Our team is composed of passionate, skilled professionals who thrive in a dynamic, collaborative environment.

Job Overview:

Brite, consistently ranked as one of the best places to work, is seeking a seasoned Salesforce Business Analyst with a robust background in Salesforce Service Cloud, Sales Cloud and Omni Studio. The ideal candidate will have a proven track record of excellence in requirement gathering and the ability to translate business needs into technical specifications. Experience inthe Public Sector and Non-Profitorganizationswill be highly valued as we expand our services to meet the unique needs of these clients.

No sponsorship for this position. Due to nature of the specific projects, candidates may be required to pass a federal background check/clearance (as required).

Key Responsibilities:

• Conduct in-depth analysis of our clients’ business processes and requirements to understand their needs fully and document their Salesforce requirements.
  
• Utilize expertise in Salesforce Service Cloud, Sales Cloud and Omni Studio to design and implement solutions that enhance client engagement and operational efficiency.
  
• Transform business requirements into well-architected solutions that best leverage the Salesforce platform.
  
• Create detailed business requirement documentation, user stories, and to-be process flow diagrams.
  
• Serve as a liaison between the business units, technology teams, and support teams to ensure effective implementation.
  
• Provide guidance on best practices and governance for Salesforce usage within the Public Sector and Non-Profit domains.
  
• Conduct user acceptance testing and ensure user adoption of new features and functionalities.
  
• Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.
  

Qualifications:

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
  
• Minimum of 3 years of experience as a Salesforce Business Analyst.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  
• Strong analytical and problem-solving skills with high attention to detail.
  
• Exceptional verbal and written communication skills, with an ability to express complex technical concepts in business terms.
  
• Strong interpersonal skills, with a demonstrated ability to work in a collaborative team environment.
  
• Experience working with Public Sector and Non-Profit organizations is highly desirable.

Why Join Brite?

• Be part of a company that values innovation, creativity, and a customer-centric approach.
  
• Work with a team of talented professionals in a supportive, collaborative environment.
  
• Enjoy a competitive salary, comprehensive benefits package, including 401(k) match, to help secure your financial future.
  
• Proudly work for a company recognized as one of the best places to work, where we prioritize employee satisfaction and well-being.
  
• Immerse yourself in a fun and dynamic culture that celebrates success, encourages creativity, and fosters continuous learning and development.
  

Brite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.