Salesforce Business Analyst

Signature IT World Inc; Parsippany-Troy Hills (NJ); Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Flexible working hours

Remote work option

Job summary

A consulting firm is seeking a Senior Business Analyst with Salesforce expertise for a remote position based in Parsippany, NJ. The ideal candidate should have over 5 years of experience in systems analysis, capturing business requirements, and collaborating with technical teams. Responsibilities include documenting functional requirements, performing user acceptance testing, and providing feedback to team members. A background in B2B customer solutions and knowledge of best practices in user experience design are preferred. Competitive benefits and flexible work arrangements are offered.

Qualifications

• 5+ years’ experience in systems analysis and design.
• Experience with B2B customer centric requirements.
• Strong knowledge of IT Standards and Project Management.

Responsibilities

• Capture requirements for new processes and systems.
• Collaborate with IT Development and QA teams.
• Provide guidance and feedback to team members.

Skills

Business requirements documentation

Salesforce Sales Cloud

Agile/Scrum methodology

User Acceptance Testing

Business process design

Information Security Practices

Problem-solving

Education

Bachelor’s Degree in Computer Science

Tools

Jira

Google Suite

Lucid Charts

Job description

Senior Business Analyst (Functional) - Salesforce

Location: Parsippany, New Jersey || Remote

Duration: Contract

Note: This role is remote, but candidates should be within commuting distance to Parsippany, NJ, as the client prefers on-site presence when necessary.

NOTE: We are looking for a Pure Business Analyst (BA) with excellent soft skills, someone who can effectively identify business problems. We do not want candidates who have primarily been involved in Salesforce configuration or enhancements, development, or any technical stuff. The ideal candidate should possess deep knowledge of Salesforce Sales Cloud specifically. While a background in the manufacturing domain is no longer required, it would still be a significant advantage. Need candidates who have been part of medium to large scale project implementations.

Job Description

Summary

We are seeking a Senior Business Analyst Consultant with Salesforce experience that will have responsibility for eliciting business needs, specifying user stories/use cases, modeling processes, evaluating system impacts, performing detailed analysis, prioritizing business requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various applications.

Essential Duties

• 70%: Work with constituents across the organization to understand current processes, systems and opportunities and capture requirements for new processes, systems, user interfaces and user experiences through various methods, including requirements gathering sessions, interviews, surveys, workshops, etc. Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions. Advise on best practices. Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. for appropriate audiences including C-Level, business stakeholders and technical teams.
• 20%: Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and adequate system testing is performed. Facilitating, coordinating and executing User Acceptance Testing (UAT).
• 5%: Providing guidance, reviewing work and providing feedback to other team members.
• 5%: Performing other duties as assigned.

Knowledge, Skills & Abilities

• Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational data.
• Eliciting, documenting, and mapping Salesforce data to/from 3rd party and custom systems (SAP, Data Lake, etc.)
• Perform analysis and design using various methods, including business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, process flows, AS-IS / TO-BE diagrams, and mock-ups/wireframes.
• Understanding of best practices with Digital User Interface designs and User Experience.
• Experience with visually modeling requirements using tools.
• Experience in SDLC and Agile/Scrum methodology.
• Experience in Jira.
• Experience with documenting requirements for integrations between enterprise systems.
• Strong experience in business process design and workflow analysis.
• Strong knowledge and execution of IT Standards, Policies and Procedures.
• Knowledge of Information Security Practices.
• Knowledge of Project Management Methodologies & Tools.
• Experience in working with multiple data sources and ERPs.
• Experience in the Manufacturing Industry is a plus.
• Google Suite and Lucid Charts knowledge is a plus.
• Experience with Salesforce Sales Cloud and Experience Cloud is a plus.

Education / Experience

• Bachelor’s Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above.
• 5+ years’ experience in systems analysis and design with a proven record of successful medium to large scale project implementations, preferably in enterprise Business-to-Business durable goods, construction, or building materials manufacturing.
• Certified Business Analysis Professional (CBAP) or similar certification is a plus.

Thanks and Regards,
Signature IT World Inc.
[e-mail]