Salesforce Engineer

Brite Systems, Inc.; Columbia (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Brite Systems, Inc. in the United States seeks a Salesforce Engineer to configure and build Service Cloud and Agentforce Voice under the direction of the Salesforce Lead Engineer.

The role requires a Bachelor's degree and 4+ years of Salesforce development experience, with preference for Service Cloud, Agile/Scrum experience, and government contracting background. Remote/Hybrid work with occasional in-person meetings; focus on cloud, AI, and digital transformation for public sector, healthcare,

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 4+ years of Salesforce development experience.
• Experience with Service Cloud; Agentforce or AI-enabled service tooling is a plus.
• Prior experience delivering in an Agile/Scrum environment.

Responsibilities

• Configure and develop Service Cloud and Agentforce Voice features per designs approved by the Salesforce Lead Engineer.
• Build and unit-test Salesforce components supporting contact-center and loan-servicing use cases.
• Support integration testing with MuleSoft flows connecting Salesforce to Snowflake and legacy systems.
• Participate in two-week sprint ceremonies, including planning, review, and retrospective.
• Document configuration and support user acceptance testing sessions with client stakeholders.
• Assist with release deployment and post-release support under the Lead Engineer's release management process.

Skills

Salesforce development

Service Cloud

Agile/Scrum

Government contracting

Education

Bachelor's degree or equivalent

Tools

Agentforce

AI-enabled service tooling

Job description

Anywhere in US (DC, MD, VA is preferred), United States

• City Anywhere in US (DC, MD, VA is preferred)
• Country United States

About Us

Brite Systems is a Salesforce Summit Partner delivering cloud, AI, and digital transformation solutions for public sector, healthcare, nonprofit, and commercial organizations. We specialize in Salesforce implementations, enterprise modernization, AWS cloud-native solutions, and AI-driven platforms that help organizations improve operational efficiency and service delivery. With a strong focus on innovation, collaboration, and customer success, Brite Systems continues to support organizations across the U.S. in building scalable and impactful technology solutions.

Job Description

About Brite Systems

BriteSystems Inc. is a U.S.-based, AI-led digital transformation company. Since2006, we have helped government and nonprofit organizations modernize theirtechnology, improve operations, and deliver better outcomes for the communitiesthey serve.

Headquarteredin Indianapolis, Brite brings together expertise across Salesforce, AWS,MuleSoft, AI, and our proprietary Enlite Accelerator to solve complexchallenges and create meaningful impact.

AtBrite, you’ll be part of a collaborative, people-first team where innovation,continuous learning, and meaningful work come together. We’re proud to berecognized among Indiana’s fastest-growing companies, named to the Inc. 5000list of America’s fastest-growing private companies, and recognized as a GreatPlace to Work in Indiana for seven years.

JoinBrite to build innovative technology, grow your career, and make a difference.

The SalesforceEngineer builds and configures Service Cloud and Agentforce Voice capabilitiesunder the direction of the Salesforce Lead Engineer, supporting client'scontact-center and loan-servicing workflow modernization.

Responsibilities

• Configureand develop Service Cloud and Agentforce Voice features per designs approved bythe Salesforce Lead Engineer.
• Buildand unit-test Salesforce components supporting contact-center andloan-servicing use cases.
• Supportintegration testing with MuleSoft flows connecting Salesforce to Snowflake andlegacy systems.
• Participatein two-week sprint ceremonies, including planning, review, and retrospective.
• Documentconfiguration and support user acceptance testing sessions with client stakeholders.
• Assistwith release deployment and post-release support under the Lead Engineer'srelease management process.

Qualifications

• Bachelor'sdegree in Computer Science, Information Systems, or equivalent experience.
• 4+years of Salesforce development experience.
• Experiencewith Service Cloud; Agentforce or AI-enabled service tooling experience a plus.
• Priorexperience delivering in an Agile/Scrum environment.
• Governmentcontracting experience with a professional services/consulting organization aplus.

WorkType

Remote / Hybrid (mostlywork remote with occasional in-person meetings)

BriteSystems is an Equal Employment Opportunity and Affreinative Action Employer.Qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender perception oridentity, national origin, age, marital status, protected veteran status, ordisability status.