Salesforce Business Analyst - Life Sciences & HCP CRM

Transcend IT Solutions

East Hanover (NJ)

On-site

USD 90,000 - 120,000

Full time

31 hours ago

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Job summary

Transcend IT Solutions seeks a Salesforce Business Analyst with Pharma/Life Sciences domain experience to drive requirements for commercial, medical, and CRM projects in New Jersey. You’ll translate needs into BRD/FRD, epics, user stories, and acceptance criteria that regulators expect.

You’ll collaborate with Salesforce developers, architects, product owners, and business teams; facilitate workshops and sprint planning; and support UAT, deployments, and ongoing CRM enhancements in Agile/Scrum

Qualifications

Strong experience as a Salesforce Business Analyst.
Mandatory Pharmaceutical / Life Sciences domain experience.
Knowledge of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, or Health Cloud.
Understanding of pharmaceutical CRM processes, HCP data, and customer engagement.
Expertise in BRD, FRD, user stories, and acceptance criteria.
Experience working in Agile/Scrum environments.
Excellent communication and stakeholder management skills.

Responsibilities

Gather, analyze, and document business requirements from stakeholders.
Translate business needs into functional specifications, epics, user stories, and acceptance criteria.
Collaborate with Salesforce developers, architects, product owners, and business teams.
Support Salesforce CRM implementations, integrations, and enhancements.
Facilitate requirement workshops, sprint planning, backlog refinement, and UAT.
Understand pharmaceutical commercial processes, HCP engagement, customer data management, and CRM workflows.
Ensure alignment with business needs and regulatory requirements.