Salesforce Business Analyst

TechDigital Group; San Jose (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

TechDigital Group is seeking a Salesforce expert with a minimum of 7 years experience in leadership roles. The candidate will lead business requirements definition, conduct user acceptance testing, and refine the product backlog while working closely with stakeholders. The role demands expertise in Salesforce Health and Life Sciences Cloud, Agile delivery, and the ability to solve complex problems. Strong communication and analytical skills are essential to drive project success.

Qualifications

• Minimum 7+ years of Salesforce experience with strong leadership.
• Experience with Salesforce Health and Life sciences cloud, Sales and Service Cloud.
• Ability to translate business requirements into solutions.

Responsibilities

• Lead business and functional requirements definition.
• Conduct UAT training and run E2E UAT sessions.
• Groom and refine the Salesforce product backlog.

Skills

Salesforce experience

Leadership and influence skills

Business requirement translation

Agile delivery experience

Problem solving

Analytical skills

Job description

Experience level required (Years) - Minimum 7+ years of Salesforce experience with strong leadership and influence skills.

Mandatory required skills - Translating business requirements into solutions by understanding needs, feasibility and impact.

Preferred/Desired skills - Demonstrates ability to influence business unit leads to meet project objectives.

Job Description

• With Agile delivery experience, leading business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on the deliverables.
• Can use business knowledge of Salesforce products to drive solution architecture and analysis engagement for respective streams of work.
• Experience with Salesforce Health and Life sciences cloud, Sales and Service Cloud, cloud consultant certification preferred.
• Should have worked on Salesforce Health and Life sciences, Experience Cloud, Sales Cloud and Service Cloud.
• Should have experience in LSH Cloud Knowledge Management.
• Thorough knowledge of profiles, roles, permission sets, role hierarchy, OWD.
• Demonstrates track record of major solution architecture contributions in a large enterprise.
• Leads business process redesign, roadmap planning, and estimations.
• Ability to conduct UAT training, create UAT test scripts and run E2E UAT and SIT sessions.
• Strong knowledge in Salesforce Product features and ability to configure and run POC demos with business.
• Good Problem Solving and analytical skills with good Story telling skills. Gather and write CRM functional requirements stories.
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project and own the design.
• Ensure success and acceptance criteria are defined for each story, review solutions and recommend improvements.
• Good Understanding of Integrations, Authentication mechanisms and deployment processes.
• Ability to interact effectively with stakeholders at all levels, internally, through customers and third parties.
• Designing technical and non-technical solutions to resolve a problem or meet customer need.
• Understanding solution architecture documents.
• Understanding different integration methods.
• Ability to run workshops with concerned stakeholders.