Salesforce Business Analyst/Admin

VDart Inc; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

VDart Inc. is seeking an experienced Salesforce Business Analyst / Administrator to serve as a bridge between business and technology teams.

The role focuses on requirements gathering, business process analysis, solution design, and leveraging Salesforce Administration to support platform enhancements and adoption. The ideal candidate will have 8+ years of BA experience with strong Salesforce Admin knowledge across Sales Cloud, Service Cloud, and nCino, plus the ability to translate business

Qualifications

• 8+ years of Business Analyst experience with Salesforce Admin knowledge across Sales Cloud, Service Cloud, and nCino.
• Experience in requirements gathering, business process analysis, solution design, and stakeholder management.
• Bridge between business and technology teams, translating business needs into Salesforce solutions.
• Support platform enhancements and adoption.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements.
• Utilize Salesforce Admin knowledge to configure and support users, roles, profiles, permission sets, validation rules, flows, reports, and dashboards.
• Conduct workshops, process mapping sessions, gap analysis, and solution discussions.
• Create BRDs, user stories, process flows, acceptance criteria, and functional specifications.
• Work closely with Product Owners, Developers, QA teams, and Administrators throughout the project lifecycle.
• Support backlog grooming, sprint planning, UAT, release validation, and change management activities.
• Analyze and optimize Sales Cloud, Service Cloud, and nCino business processes.
• Support data analysis, data quality initiatives, reporting, and business metrics tracking.
• Understand Salesforce integrations, APIs, security model, and Agile delivery methodologies.
• Strong communication, stakeholder management, problem-solving, and analytical skills.

Skills

Requirements gathering

Business process analysis

Stakeholder management

Salesforce Administration

BRDs & user stories

Process mapping

UAT & change management

Salesforce integration concepts

Tools

Salesforce Admin

Sales Cloud

Service Cloud

nCino

Job description

Job Role : Salesforce BA + Admin

Location : Atlanta GA (Local preferred)

Duration: Long-Term Contract

JD

Experience: 8+ years of Business Analyst experience with strong Salesforce Administration knowledge across Sales Cloud, Service Cloud, and nCino.

Job Summary

We are seeking an experienced Salesforce Business Analyst with 5+ years of experience in requirements gathering, business process analysis, solution design, and stakeholder management. The ideal candidate will act as a bridge between business and technology teams, translating business needs into Salesforce and nCino solutions while leveraging Salesforce Administration knowledge to support platform enhancements and adoption.

Key Responsibilities & Skill Requirements

• Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements.
• Utilize Salesforce Admin knowledge to configure and support users, roles, profiles, permission sets, validation rules, flows, reports, and dashboards.
• Conduct workshops, process mapping sessions, gap analysis, and solution discussions.
• Create business requirements documents (BRDs), user stories, process flows, acceptance criteria, and functional specifications.
• Work closely with Product Owners, Developers, QA teams, and Administrators throughout the project lifecycle.
• Support backlog grooming, sprint planning, UAT, release validation, and change management activities.
• Analyze and optimize Sales Cloud, Service Cloud, and nCino business processes.
• Support data analysis, data quality initiatives, reporting, and business metrics tracking.
• Understand Salesforce integrations, APIs, security model, and Agile delivery methodologies.
• Strong communication, stakeholder management, problem-solving, and analytical skills.

Preferred Certifications

• Salesforce Business Analyst Certification (Preferred)
• Salesforce Certified Administrator