Salesforce Agentforce Engineer - AI-Driven Solutions Lead

Socket.dev; Bellevue (WA); On-site; USD 92,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Paid Learning Days

Job summary

Concentrix is seeking a Forward Deployed Engineer — Salesforce Agentforce to partner with clients and internal teams to turn high-value AI opportunities into production-ready solutions. You will design, build, and deploy intelligent AI agents using Salesforce Agentforce, LLMs, RA​G, and related capabilities.

This hands-on, client-facing role combines business strategy with technical delivery, driving AI-enabled transformation across enterprise workflows and operations.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• 5+ years of Salesforce platform experience, including configuration, customization, integration, and development.
• Hands-on experience implementing Salesforce Agentforce.
• Strong experience with Salesforce Service Cloud, Sales Cloud, Data Cloud, and Einstein AI.
• Experience designing and deploying AI-powered applications, intelligent agents, and agentic workflows.
• Experience building AI solutions using LLMs, prompt engineering, RAG, and AI orchestration frameworks.
• Experience integrating Salesforce with enterprise applications through REST APIs, GraphQL, middleware, Salesforce APIs, and cloud services.
• Proficiency in Apex, Lightning Web Components, Salesforce Flows, and Salesforce platform development.
• Strong understanding of cloud platforms such as AWS, Azure, or GCP.
• Experience with DevOps, CI/CD pipelines, version control, deployment automation, and release management.
• Strong consulting, problem-solving, and solution delivery skills with the ability to work directly with business stakeholders and customers.
• Experience working in Agile environments and participating in end-to-end solution delivery.
• Excellent communication, presentation, and collaboration skills with the ability to explain complex technical concepts clearly.
• Ability to balance speed, quality, scalability, security, and measurable business impact in production AI solutions.

Responsibilities

• Design, develop, and deploy AI-powered agents with Salesforce Agentforce to address business, customer experience, and operational challenges.
• Partner with customers, business stakeholders, product teams, and engineering teams to identify, scope, and deliver high-impact AI solutions.
• Build and optimize RAG pipelines, agentic workflows, prompt strategies, and multi-agent orchestration solutions within the Salesforce ecosystem.
• Develop integrations between Salesforce, enterprise applications, APIs, middleware, cloud services, and third-party platforms.
• Configure and customize Salesforce platform components, including Agentforce, Data Cloud, Service Cloud, Sales Cloud, and Einstein AI capabilities.
• Translate business requirements into scalable, secure, and maintainable technical solutions in partnership with solution architects and product teams.
• Lead or support solution workshops, demonstrations, discovery sessions, and technical discussions with business and customer stakeholders.
• Monitor, evaluate, and continuously improve AI agent performance, reliability, security, usability, and adoption.
• Contribute to DevOps, CI/CD, governance, version control, and deployment automation practices for Salesforce and AI implementations.
• Build and maintain technical documentation, solution designs, deployment guides, knowledge assets, and implementation playbooks.
• Work in agile delivery environments to move quickly from opportunity identification to production deployment.
• Serve as a trusted technical partner who bridges customer needs, enterprise processes, and AI-enabled implementation.

Skills

Salesforce Platform

Apex & LWC

AI & RAG

Consulting Skills

DevOps / CI/CD

Agile Methodologies

Education

Bachelor's degree in CS/Engineering/IS

Tools

Salesforce Agentforce

Salesforce Data Cloud

Salesforce Service Cloud

Salesforce Sales Cloud

Job description

Concentrix is seeking a Forward Deployed Engineer — Salesforce Agentforce to partner with clients and internal teams to turn high-value AI opportunities into production-ready solutions. You will design, build, and deploy intelligent AI agents using Salesforce Agentforce, LLMs, RA​G, and related capabilities.

This hands-on, client-facing role combines business strategy with technical delivery, driving AI-enabled transformation across enterprise workflows and operations.