Salesforce AI Solutions Architect — Remote

ListEngage, LLC; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote work

Professional development

Career growth

Job summary

ListEngage, LLC seeks a skilled Salesforce AI engineer to design, build, test, and deploy autonomous Agentforce agents across Salesforce clouds. You will create custom agent actions, prompts, and guardrails to ensure safe, effective responses and integrate agents with Data Cloud and external systems.

Ideal candidates have 3+ years in Salesforce development, hands-on Agentforce production experience, and strong prompt engineering with LLMs.

Qualifications

• 3+ years of development and configuration experience within Salesforce Platform
• Hands-on experience building and deploying Agentforce agents in production environments
• Expertise in Salesforce Flow (including autonomous mode flows) and Apex
• Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce
• Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.)
• Experience with Data Cloud or similar customer data platforms
• Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques
• Experience with agent testing methodologies and conversation design principles

Responsibilities

• Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds
• Build and configure custom Agent Actions to extend agent capabilities
• Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses
• Create proofs of concepts (POCs) to evaluate agent feasibility and demonstrate business value
• Develop custom Prompt Templates and engineer system prompts for optimal agent performance
• Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs
• Perform comprehensive testing including unit testing, simulation testing, and support UAT
• Monitor agent performance analytics and continuously optimize based on conversation metrics
• Troubleshoot and resolve issues related to agent responses, actions, and integrations

Skills

Salesforce Platform

Agentforce

Apex

Salesforce Flow

REST APIs

MuleSoft

Prompt engineering

LLMs

Data Cloud

AI/ML concepts

RAG

Conversation design

Agent testing

Education

Salesforce Platform App Builder

Agentforce Specialist

Integration Architect

Tools

MuleSoft

RESTful APIs

Job description

ListEngage, LLC seeks a skilled Salesforce AI engineer to design, build, test, and deploy autonomous Agentforce agents across Salesforce clouds. You will create custom agent actions, prompts, and guardrails to ensure safe, effective responses and integrate agents with Data Cloud and external systems.

Ideal candidates have 3+ years in Salesforce development, hands-on Agentforce production experience, and strong prompt engineering with LLMs.