Salesforce Administrator

Signature IT World Inc; Cupertino (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

An IT consulting company based in California is seeking a Lead Salesforce Manager to oversee a team of L1 Salesforce support analysts. The ideal candidate will have over 5 years of Salesforce experience, including 2 years in a leadership position. Responsibilities include managing ticket resolution, SLA compliance, and ensuring optimal user management within the Salesforce platform. This contract role offers a chance to work within dynamic teams in the growing IT services sector.

Qualifications

• 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
• Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.

Responsibilities

• Lead and manage a team of L1 Salesforce support analysts.
• Ensure timely ticket resolution and SLA compliance.

Skills

Salesforce experience

User management

Data management

Automation

Reports

Basic understanding of Apex

SOQL/SOSL queries

Tools

ServiceNow

Jira

Job description

Lead and manage a team of L1 Salesforce support analysts, ensuring timely ticket resolution and SLA compliance.

Strong hands‑on experience with:

• User management: Roles, Profiles, Permission Sets, Delegated Admin.
• Object & field configuration: Custom objects, fields, record types, page layouts.
• Automation: Flows, Process Builder, Workflow Rules, Security model: OWD, Sharing Rules, Role Hierarchy.
• Data management: Data Loader, Data Import Wizard, data quality checks, deduplication.
• Reports & Dashboards: Summary, matrix, joined reports, dynamic dashboards.
• Basic understanding of Apex triggers, classes, and test methods for troubleshooting.
• Ability to read and interpret Apex logs.
• Knowledge of SOQL/SOSL queries for data validation and debugging.

Required Skills & Qualifications

• 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
• Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.
• Experience with ITSM tools like ServiceNow, Jira.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Business Development
• Industries: IT Services and IT Consulting