Salesforce Administrator

Veriipro; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Veriipro in Chicago, Illinois, is seeking a Salesforce Administrator to manage the Salesforce platform's administration and configuration. The ideal candidate should have strong experience in Salesforce Service Cloud, along with a Salesforce Administrator certification or equivalent hands-on experience.

Key responsibilities include configuring and maintaining the Salesforce platform, developing dashboards for analytics, and collaborating with teams to design solutions. Strong analytical and problem-solving skills are essential to succeed in this fast-paced and collaborative environment.

Qualifications

• Salesforce Administrator certification or equivalent hands-on experience preferred.
• Strong experience with Salesforce Service Cloud is required.
• Proficiency in Salesforce core features and automation tools.

Responsibilities

• Administer, configure, and maintain the Salesforce platform.
• Manage user setup, roles, and security settings.
• Develop dashboards and reports for decision-making.
• Collaborate with cross-functional teams on solutions.

Skills

Salesforce Administration

Salesforce Service Cloud

Salesforce Flows and automation tools

Lightning Experience configuration

Dashboards and Reports

Data management and security model

Analytical skills

Communication skills

Collaboration

Education

Salesforce Administrator certification or equivalent experience

Tools

Salesforce release management tools

DevOps tools

Job description

Roles and Responsibilities

• Administer, configure, and maintain the Salesforce platform to ensure optimal performance and reliability
• Serve as the primary point of contact for all Salesforce-related system administration and support activities
• Design, build, and maintain automation using Salesforce Flows and other declarative tools
• Manage user setup, roles, profiles, permissions, and security settings
• Develop and maintain dashboards, reports, and analytics to support business decision-making
• Gather business requirements and translate them into scalable Salesforce solutions
• Monitor system health, data quality, and platform usage; implement improvements as needed
• Support release management, change control, and deployment activities
• Collaborate with cross-functional teams including business stakeholders, developers, and support teams
• Troubleshoot system issues and provide timely resolution
• Ensure best practices for Salesforce configuration, governance, and documentation

Required Skills & Qualifications

• Salesforce Administrator certification (preferred) or equivalent hands‑on experience
• Strong experience with Salesforce Service Cloud
• Proficiency in Salesforce core features including:
  • Flows and automation tools
  • Lightning Experience configuration
  • Dashboards and Reports
  • Data management and security model
• Experience supporting enterprise-scale Salesforce environments
• Strong analytical and problem‑solving skills
• Ability to work in a fast‑paced, collaborative environment
• Excellent communication and stakeholder management skills

Preferred Skills

• Experience with Salesforce release management tools (e.g., Change Sets, DevOps tools)
• Knowledge of integration concepts and APIs
• Exposure to Agile/Scrum environments
• Experience optimizing large user‑base Salesforce implementations