Salesforce Administrator

Gravity IT Resources; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Gravity IT Resources is seeking a Senior Salesforce Administrator to join the IT Customer Solutions team in Nashville. This hands-on role delivers platform administration, configuration, and ongoing optimization, partnering with Architecture, SI partners, and business stakeholders to implement scalable Salesforce solutions aligned with standards.

The ideal candidate will have 4–7 years of Salesforce experience, strong communication skills, and a track record in governance, change management, and

Qualifications

• 4–7 years of Salesforce administration experience
• Strong verbal and written communication skills
• Hands-on Salesforce administration and configuration for day-to-day operations
• Experience configuring roles, profiles, permission sets, sharing rules, and org-wide defaults
• Designing and maintaining automation with Flow and declarative tools
• Identify technical debt, configuration risks, and optimization opportunities
• Support governance, change management, and release processes including sandbox coordination
• Support integrations and cross-system impact discussions with architecture teams
• Collaborate with Sales Ops, Marketing Ops, and other stakeholders to gather requirements

Responsibilities

• Administer Salesforce platform and deliver configurations for sales and service use cases
• Coordinate releases and sandbox activities with IT delivery teams
• Partner with architecture and SI teams to ensure governance and security standards
• Gather requirements from stakeholders and translate them into scalable Salesforce solutions

Skills

Salesforce administration

Communication skills

Hands-on configuration

Security and sharing model

Flow automation

Platform optimization

Governance & release management

Integrations

Stakeholder collaboration

Requirements translation

Education

Bachelor’s degree or equivalent experience

Advanced Salesforce certifications

Tools

Copado

Gearset

Azure DevOps

Jira

ServiceNow

SAP

Job description

Senior Salesforce Administrator (IT Customer Solutions)

Direct Hire

Overview

The Senior Salesforce Administrator is a key member of the IT Customer Solutions team, responsible for hands-on Salesforce platform administration, configuration delivery, operational support, release coordination, and ongoing platform optimization. This role partners closely with business stakeholders, Application/Solution Architecture, Enterprise Architecture, SI partners, and IT delivery teams to implement scalable and well-governed Salesforce solutions aligned with approved architecture standards, security models, and platform roadmap direction. Success requires strong Salesforce expertise, sound judgment around governance and change management, and the ability to translate approved business requirements and architecture guidance into practical, scalable configurations.

Required Skills

• 4–7 years of Salesforce administration experience supporting Sales and/or Service use cases.
• Strong verbal and written communication skills.
• Ability to perform hands-on Salesforce administration and configuration to support day-to-day operations and approved enhancements.
• Experience configuring and maintaining roles, profiles, permission sets, sharing rules, public groups, and org-wide defaults.
• Experience designing and maintaining automation using Flow and related declarative tools, with a focus on scalability and maintainability aligned to platform standards.
• Ability to identify technical debt, configuration risks, automation complexity, and platform optimization opportunities.
• Experience supporting Salesforce governance, change management, and release management processes, including sandbox coordination and deployments using approved tools and processes.
• Experience supporting and maintaining integrations, and escalating integration design changes and cross-system impacts to the appropriate architecture, data, and integration stakeholders.
• Ability to partner with Sales Ops, Marketing Ops, Customer Experience, and other stakeholders to gather requirements and design effective Salesforce solutions.
• Ability to translate approved business needs and architecture guidance into scalable, supportable Salesforce configurations.

Nice to Have Skills

• Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant).
• Working knowledge of Apex and triggers (sufficient for troubleshooting and partnering with developers).
• Experience with DevOps or release management tools (e.g., Copado, Gearset, Azure DevOps, Jira, ServiceNow).
• Experience supporting integrations with ERP systems (e.g., SAP) and third-party applications.
• Familiarity with Agile or Scrum delivery models.
• Active participation in the Salesforce community or Trailhead.

Preferred Education and Experience

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.
• Advanced Salesforce certifications (preferred).

Other Requirements

• Ability to operate within an IT service-oriented model, supporting Salesforce delivery execution while partnering with IT teams as appropriate.
• Ability to collaborate with Application Architecture and SI teams during platform reviews and release readiness activities.