Salesforce Administrator

Mobycap; Austin (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

A leading technology firm in Austin, Texas, is seeking an experienced Salesforce Administrator to optimize and manage their Salesforce platform. This position involves maintaining data integrity, implementing Flow automation, creating reports, and supporting user needs. The ideal candidate has Salesforce certification and proven experience in administration, problem-solving, and user support. The job also includes managing third-party integrations, ensuring process optimization, and adhering to best practices. Competitive salary and benefits offered.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and user support capabilities.

Responsibilities

• Maintain and configure Salesforce platform to meet business needs.
• Ensure data integrity through regular audits and cleanup.
• Create and maintain reports and dashboards for stakeholders.
• Design and implement Flow automation and other declarative tools.
• Provide day-to-day support for Salesforce users.

Skills

Salesforce administration

Problem-solving skills

Data integrity management

User support

Flow automation

Education

Salesforce Certified Administrator

Advanced certification preferred

Tools

Salesforce

Ternio

Five9

Job description

We are seeking an experienced Salesforce Administrator to manage and optimize our Salesforce platform. The ideal candidate will ensure data integrity, streamline processes through automation, and provide exceptional user support. This role requires Salesforce expertise, strong problem‑solving skills, and experience integrating third‑party tools to enhance operational efficiency.

Key Responsibilities

• Maintain and configure Salesforce platform to meet business needs.
• Ensure data integrity through regular audits and cleanup.
• Manage user accounts, roles, and permissions.

Data Management

• Perform ongoing data cleanup and validation.
• Monitor and maintain accurate records across all Salesforce objects.

Reporting & Analytics

• Create and maintain reports and dashboards for stakeholders.
• Ensure timely updates and accuracy of reporting tools.

Automation & Process Optimization

• Design and implement Flow automation and other declarative tools.
• Utilize Salesforce for automation and integration of business processes.

Integration Management

• Manage and support third‑party tool integrations, including Ternio and Five9.

User Support & Training

• Provide day‑to‑day support for Salesforce users.
• Troubleshoot issues and deliver training sessions as needed.

Compliance & Best Practices

• Maintain adherence to Salesforce best practices and security standards.

Qualifications

• Salesforce Certified Administrator (Advanced certification preferred).
• Proven experience in Salesforce administration, including:
• Flow automation and declarative tools.
• Data integrity management and cleanup.
• Report and dashboard maintenance.
• Experience with Salesforce automation and integration.
• Familiarity with third‑party sales tools and integrations (e.g., Ternio, Five9).
• Strong analytical and problem‑solving skills.
• Excellent communication and user support capabilities.

Preferred Skills

• Advanced knowledge of Salesforce platform features.
• Experience with Five9 administration and optimizing connect rates.
• Ability to manage multiple projects and meet deadlines.