Sales Technology Enablement Lead

McDermott; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

McDermott Will & Schulte is seeking a Sales Technology Enablement Manager to lead the firm’s training program that accelerates Salesforce adoption and CRM-driven client engagement. You will design role-specific training for lawyers, practice specialists, and marketing professionals, and partner with the Commercial Excellence team to align coaching with firm strategy.

By delivering onboarding and ongoing sessions, you’ll empower teams to leverage data-driven insights, dashboards, and BI to

Qualifications

• Bachelor's degree required.
• 7+ years of experience in sales training, business development coaching, or client relationship management.
• Strong knowledge of Salesforce CRM.
• Experience designing and facilitating training programs for professionals with varied levels of business development experience.
• Excellent communication, presentation, and interpersonal skills; ability to inspire confidence and motivate behavior change.
• Strong organizational skills, attention to detail, and ability to manage competing priorities under tight deadlines.
• Ability to learn new concepts and skill quickly.

Responsibilities

• Design and deliver engaging, role-specific technology training programs, onboarding sessions, and one-on-one training that improve business development capabilities and technology adoption.
• Translate Salesforce CRM capabilities into practical benefits for lawyers by demonstrating how data and tools support client development, cross-practice collaboration, and client relationship expansion.
• Partner with the Salesforce Administrator to share user feedback, recommend enhancements, and align training initiatives with system updates and new functionality.
• Support the development and design of improved user interface and dashboards to help lawyers more efficiently identify their next best action.
• Collaborate with the Commercial Excellence team to integrate technology-enabled sales coaching into lawyer and staff training programs, ensuring consistent messaging and alignment with firmwide business development strategy.
• Engage with firm leadership and practice group leaders to identify training needs, skill gaps, and opportunities to improve business development effectiveness.
• Build user-friendly training materials (guides, tutorials, and videos) tailored to different audiences, ensuring adoption at all levels.
• Manage the firm's Salesforce LMS pages, including strategy, content development, and ongoing updates to videos, guides, and resources to ensure relevance and usability.
• Serve as a trusted advisor to Salesforce users, helping them embed CRM, business intelligence and other business development practices into daily work.
• Measure and optimize training impact by tracking engagement, adoption metrics, and business outcomes to continuously refine enablement programs.

Skills

Salesforce CRM

Training design

Public speaking

Education

Bachelor's degree

Tools

Salesforce LMS

Job description

McDermott Will & Schulte is seeking a Sales Technology Enablement Manager to lead the firm’s training program that accelerates Salesforce adoption and CRM-driven client engagement. You will design role-specific training for lawyers, practice specialists, and marketing professionals, and partner with the Commercial Excellence team to align coaching with firm strategy.

By delivering onboarding and ongoing sessions, you’ll empower teams to leverage data-driven insights, dashboards, and BI to