Customer Service Supervisor: Lead a 15–25 Agent Team On-Site

MCI; Wichita (KS); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Health benefits

Retirement savings program

Short-term disability options

Résumé du poste

MCI, a tech-enabled business services company, is hiring a Customer Service Supervisor in Wichita, Kansas. This full-time, on-site role involves leading a team of 15–25 inbound customer service agents, focusing on quality and performance.

The ideal candidate should have at least 3 years of call-center experience and strong leadership abilities. Benefits include competitive pay, health insurance, and paid time off.

Qualifications

• Minimum of 3 years of call-center experience or 1 year in a supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).

Responsabilités

• Supervise and support a team of 15-25 agents handling inbound calls.
• Coach team members on customer-service best practices.
• Monitor key performance indicators to drive productivity and quality.

Connaissances

Strong communication

Leadership

Interpersonal skills

Conflict management

Proficiency with Microsoft Office

Formation

Associate's degree or equivalent

Outils

Call-center tools

Description du poste

MCI, a tech-enabled business services company, is hiring a Customer Service Supervisor in Wichita, Kansas. This full-time, on-site role involves leading a team of 15–25 inbound customer service agents, focusing on quality and performance.

The ideal candidate should have at least 3 years of call-center experience and strong leadership abilities. Benefits include competitive pay, health insurance, and paid time off.